FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please speak to us in store.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Can I purchase a ticket in-store or on the day.
Yes, we hold a certain amount of tickets back that are only available to purchase in-store on the day.
How can I get in contact with you?
Please call us on 01273 512123 or email firstname.lastname@example.org.
What does the entry price include?
The admission price includes entry to all the attractions including The Planet Earth Museum, The Heritage Trail and Gardens and Playzone.
Are there additional charges once we are in the Park?
Optional additional costs
Amusement tokens 20p each
Train Rides £1.00
What age do you start paying from?
Children aged 3 years and over are charged the full admission rate. Children under 3 are free of charge.
Is the Park accessible for disabled visitors?
Yes. We offer disabled toilets and changing, disabled parking, and the Park is wheelchair friendly throughout with low level viewing. Please see our Access Statement for full details.
I'm registered disabled, does my carer have to pay to enter the Park?
Yes, entry for both registered disabled visitors plus their carer(s) is charged at £5.00 each (max 6). Entry is subject to DLA/PIP written evidence. Please note the evidence provided must be dated within the last two years. If evidence is not brought or not in date the full charge for entry will be required. However, we have a simple refund system to be able to claim your money back at a later stage if it is forgotten. Carers must be aged 16 or over. For more detailed information please see our Access Statement.
Do you offer any discounts on the entry prices?
We take part in the Tesco Clubcard Scheme. Tesco vouchers are only accepted for an individual Day Park Pass and cannot be exchanged for a Family Day or any Annual Park pass.
Where do we go if we have bought online tickets?
Please queue for entry at the main reception desk and ensure that all your party are present at the time of admission. Online tickets do not guarantee a faster entry system. Visitors will be required to have their tickets redeemed before entering the Park.
What age group is Paradise Park aimed at?
Paradise Park is aimed at both adults and families with children under 12. The Planet Earth Museum, Plant Houses and Sussex Heritage Trail and Gardens appeal to adults and children and our playzone is aimed at families and children under 12.
Do you have baby changing facilities?
Yes, baby changing facilities are located in the Playzone toilets.
Can we buy food and drink at the Park?
Yes, you can buy food and drink from the Coffee Shop & Restaurant at the Paradise Park Garden Centre next door. You will need to exit the park to visit the restaurant but you can be readmitted at the main admission gates.
The Coffee Shop & Restaurant offers a varied menu with a focus on creating fresh produce cooked to order. Their breakfasts cater for every taste with a wide selection of traditional dishes. Afternoon tea is also available with delicious scones baked fresh every day, along with a lovely selection of cakes and traybakes.
Their baristas serve a specialist range of quality coffees and delicious frappes and smoothies which are hard to resist.
Is there a charge for parking?
No, our car park is free of charge but vehicles are left at owners’ risk.
Can I get cash at Paradise Park?
We do not have a cash machine on site and unfortunately, we do not offer cashback. You are able to pay by card at all our tills.